There are lots of features on our new site.  This guide is to help you get started and understand how to use the various new features.

Accounts
Setting up a PI Account
Sub-Accounts
Shipping Profiles
Placing Requests
Order History
Feedback
Publications
Questions/Comments


Accounts

A major aspect of our new site design is the existence of user accounts.  Contact details, shipping addresses, and staff lists are stored with accounts and do not have to be re-entered every time you place an order. Order histories are available, facilitating re-ordering and submission of reagent feedback.
 
The main account type on our new site is the Principal Investigator account, or PI account.  The Principal Investigator must establish this primary account on the site first before any associated sub-accounts can be created.  This account application must be approved by the Facility Manager.  Please allow up to 24 hours for this process. PIs can also designate one or more members of their labs as "Primary Contacts" who have the same level of permissions as the PI.
Account Permissions Summary


Setting up a PI Account

There are two ways to create a PI account:

  1. If you're a PI and you've previously registered with our facility, please contact the Facility Manager to have your account activated.  Please be sure to state the Institution for which you are registered, so we can verify this against our records.
  2. New client PI’s should visit our account registration page.

Upon approval and activation of the PI account, the PI will receive an email notification.  The PI may then log in to manage their account, adding shipping profiles and sub-accounts.


Sub-Accounts

There are 3 classes of sub-account, all of which are tied to the primary PI account.  Sub-accounts may be created through the Staff Accounts menu, or during the checkout process when placing an order.  The three sub-account types are:

Lab/Primary Contact - This account type is for individuals who will function as the primary contact on orders.  All email communications regarding status updates on orders will be sent to the PI as well as the Primary Contact.  There may be more than one Primary Contact.  This account type has most of the permissions of the primary PI account, being able to create new orders, shipping profiles, and other sub-accounts.

Staff Member - This is a generic account type typically reserved for lab technicians that will be directly using the supplied reagents, but may not have as much of an administrative role otherwise.  This account type is mainly for listing staff members that will be using the requested reagents on an order, but it may also log in to view order histories for the lab or place new or refill requests.  This account type cannot create new sub-accounts.

Collaborator/Subcontractor - This account type is for independent investigators that will be collaboratively using the requested reagents.  All independent investigators must be registered with our facility.  Therefore, this account type must be approved by the Facility Manager so that MTA registration can be verified.  This account is only able to look at limited order histories with which it has been associated.


Shipping Profiles

Each PI account may have as many shipping profiles as needed.  Shipping profiles can be created from the Shipping Addresses management page, or during the check-out process.  A shipping profile also contains information about your courier of choice, which allows you to supply an account number and an internal reference number, which is required by some institutions to ensure the proper internal accounts are billed.


Placing Requests

We have a detailed write-up of how to place requests here.


Order History

With the existence of user accounts comes the ability to support order histories on our site.  We have also imported historical orders for already active clients, dating back to the inception of our facility in most cases.  This is also a great place to request refills.  Please note, however, that the TRC requires you to fill out many order fields, such as abstract, again, since projects may change focus over time.


Feedback

Our website now facilitates supplying feedback in a much more orderly fashion, allowing you to submit documents and publications, and even have on-going dialogues regarding a particular item.

You can leave feedback by selecting the Submit Feedback button under your User menu (upper right corner).  This will take you to a list of all items you have ordered in the past.  On the right-most column there is a button for each item.  This button will either let you know that feedback is ‘Needed’, or allow you to ‘Discuss’ further your feedback or other details about the reagent in question.

Please note that at this time our site does not currently support the import of historical feedback as it does the import of historical orders.  Therefore, you may see this ‘Needed’ icon on items for which you have previously submitted feedback.  Our internal database knows the difference, so we will only continue to solicit feedback for items that have not yet received it.  We hope to be able to import historical feedback into our website at some point in the future.

Some new feedback features on this site include:

Upload Data - In the past any data files to accompany feedback needed to be emailed to the Facility Manager.  We now support the ability to upload data files directly through our website.  You can also upload as many files as needed.

Publications - Feedback submission now supports the inclusion of publication information.  As we accumulate this data, we will curate this information into our Publications page, which will expand our site as a useful research tool for others.

Ongoing Dialogue - After feedback is initially submitted, an ongoing discussion regarding that submission can be maintained between our facility and your lab.  This is targeted at helping our clients with troubleshooting any problems that arise with the usage of our reagents.


Publications

We've added a significantly enhanced list of publications that have acknowledged use of reagents provided by the TCF, including tagging (to the best of our ability) by the reagent used. Click here to go to the publications page, and try out a few searches.


Questions/Comments

Have any comments about our new site?  Questions not answered here?  Click here to let us know.